Privacy policy

Virtual Assistant
Last updated on 29/10/2021

The terms below beginning with a capital letter will have the meaning given to them by the Webotit Virtual Assistant Terms and Conditions of Use.

ARTICLE 1. Data controller

In accordance with European and French regulations on the protection of personal data, the General Data Protection Regulation (GDPR) (EU) 2016/679 of April 27, 2016 and Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms (as amended), and as part of the operation of the Service, WEBOTIT SAS implements personal data processing, in its capacity as data controller.

ARTICLE 2 Processing of personal data via the Webotit Virtual Assistant

These processes, their purposes and their legal bases are as follows:

• the performance of operations relating to the supply of the Service on the legal basis of the execution of the GCU between WEBOTIT SAS and the User;
• the communication of answers provided to the ChatBot by the User to the Customer when the User has chosen to use the service and has given his prior consent to the transmission of this information;
• recognition of the User when visiting several Partner sites in order to improve the User experience, on the legal basis of the User's consent.
• to compile anonymous statistics on the use of the Chatbot;
• the management of requests to exercise the rights of the persons concerned with regard to their personal data, on the legal basis of compliance with legal obligations incumbent on WEBOTIT SAS ;

ARTICLE 3 Categories of personal data processed

The categories of personal data processed by WEBOTIT SAS are listed below.

• Connection and browsing data: connection identifiers, service provider, cookies; server connection data (entry path, pages visited, URL visited and to be visited, time stamp); connection identifiers (service provider, browser); terminal identifiers (device used, screen resolution, brands used, operating system); geolocation (city, country).
• Data relating to sharing: In the event of sharing by the User on social networks (Facebook, Google +, Twitter, LinkedIn) of information present on the Website: the page shared, the platform, the number of users having shared it.
• Data relating to the content of conversations and actions carried out when using the Chatbot, necessary for the provision of the Service and the Virtual Assistant's responses to the User (nature of requests made, nature of responses provided); this data may be transmitted to the Partner with the User's prior consent;

Anonymous Twitter and Messenger public profile data (age, gender, city of residence, language) may be used for statistical purposes.

Data collected via the Chatbot may be stored in anonymized form for the purpose of compiling statistics relating to the Service.

ARTICLE 4 Rights relating to personal data

In accordance with the regulations on the protection of personal data, the person concerned has the following rights with regard to personal data concerning him or her, under the conditions laid down in the aforementioned texts:

• right of access ;
• right of rectification ;
• right to erasure (right to be forgotten) ;
• right to limit the processing of personal data ;
• right to object to processing ;
• right to portability ;
• the right to define general (with a trusted digital third party certified by the CNIL) or specific (with the Data Controller) directives concerning the fate of personal data after the death of the person concerned;
• in the case of processing based on consent, the right to withdraw consent at any time;
• the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés. WEBOTIT SAS invites the User to contact it first using the contact details above, before lodging any complaint with the CNIL.

These rights may be exercised by post, accompanied by a copy of a signed, valid identity document, to the e-mail address info@webotit.ai, or to the postal address: WEBOTIT SAS, for the attention of Mr Schiltz - Données personnelles, 2B Rue de la Saïda, 75015, Paris.

In the event of a request to WEBOTIT SAS to exercise your rights, the data relating to the request and to the identification of the requester may be kept for a period of one year.

If you exercise your right to object to WEBOTIT SAS, the information enabling your right to object to be taken into account must be kept for a minimum of three years from the date on which you exercise your right to object. Please note that WEBOTIT SAS may not use this data for any purpose other than the management of your right to object, and only the data required to take account of your right to object must be kept.

WEBOTIT will send a reply to the person concerned within one (1) month of receipt of the request. In the event of particular difficulties encountered in processing the request, this period may be extended by a further two (2) months.

Within the limits permitted by the applicable legal provisions, where a person's requests are manifestly unfounded or excessive, in particular due to their repetitive nature, WEBOTIT SAS may refuse to comply with the requests or demand payment of reasonable charges taking into account the administrative costs incurred in providing the requested information.

ARTICLE 5: Retention period for personal data

Personal data processed for the provision of the Service will be kept for the period necessary to achieve this purpose.

However, if the data is used to establish proof of a right or contract, or must be kept to comply with a legal obligation, it will be kept for the period stipulated by the applicable legislation.

ARTICLE 6: Recipients of personal data

Access to personal data is restricted to WEBOTIT SAS employees and subcontractors who need to know such data in order to carry out the processing operations referred to in Article 2 above, and who have been made aware of the need to comply with rules governing the confidentiality and security of personal data.

On the basis of the User's prior consent, WEBOTIT SAS may communicate to the Customer the information collected via the Service which the User has chosen to use.

If WEBOTIT SAS were to transfer personal data outside the European Union, it would inform the User in advance and would in any event ensure that the transfer was made to a country that was the subject of an adequacy decision by the European Commission or, failing that, that the legal tools enabling the transfer of personal data to be secured were applied, in accordance with the applicable regulations.

Finally, we draw your attention to the fact that WEBOTIT may be obliged, in the context of legal or tax proceedings, to communicate personal data in its possession to public authorities, and that it cannot be held liable in this respect.